Frequently Asked Questions

We are currently delivering within the city of Philadelphia Wednesday through Saturday, to the following zip codes:
19102, 19103, 19104, 19105, 19106, 19107, 19108, 19109, 19110, 19112, 19118, 19119, 19121, 19122, 19123, 19125, 19127, 19128, 19129, 19130, 19131, 19132, 19138, 19139, 19142, 19143, 19144, 19145, 19146, 19147, 19148

We are currently delivering to the following NJ suburbs on Wednesdays:
08033, 08035, 08102, 08103, 08104, 08106, 08107, 08108, 08002

We are currently delivering to the following PA suburbs North of Philadelphia on Thursdays:
19038, 19095, 19150, 19027, 19095, 19012, 19111

We are currently delivering to the following PA suburbs West of Philadelphia on Thursdays:
19004, 19066, 19096, 19003, 19041, 19072, 19010, 19035, 19151, 19131

If you live outside of our delivery radius, you can pick up orders at our retail locations in Brewerytown and South Philly. Subscribe to our newsletter and follow us on Instagram for updates, as our delivery program continues to evolve.

We have two delivery windows per request: 10am – 1pm and 1pm – 5pm. Please note in your order comments your desired delivery time and any special instructions, and our team will do their best to accommodate. Otherwise, we will plan your delivery between 10am and 5pm according to the best route for our drivers.

You will receive an email the morning of your delivery notifying you of a 1.5 hour time window to expect your order according to our routing. You will also receive a notification when the driver is approximately 15 minutes from making your delivery. You can also call us day-of at (215) 595-2228 or email us at weborders@primalsupplymeats.com for routing and delivery updates.

Yes, we can deliver if you provide us with special instructions when placing your order for a safe place to leave it. We also require that you leave a cooler with ice packs to protect perishable products.

Yes, while it is not expected, our drivers do appreciate tips! You can tip them with cash or via on Venmo @primalsupplymeats.

If you miss your pickup, a member of our team will call or email you to reschedule pickup of your items at the next available date.

Deliveries will be left at your specified location within the time window provided. You will receive routing updates and our drivers will attempt to contact you by phone or text to arrange for a safe place to leave your order if you are not home. If we are unable to contact you, we will leave the order at your front door. Please note that most of our product is highly perishable and we are not responsible for deliveries if you are not home, or able to be reached for further coordination.

Oops! We are learning as we go. Please call us at (215) 595-2228 or email us at weborders@primalsupplymeats.com if your order was incomplete. We can either refund the item or schedule it for pickup or delivery at a later date.

Yes! Our shops in South Philly and Brewerytown are open for walk-in shopping Tuesday through Saturday. Subscribe to our newsletter and follow us on Instagram for updates.

We are a whole-animal butchery and our team is cutting meat daily, however some cuts have limited quantities per animal and are in high demand. Other items may have seasonal availability . If you don’t see what you’re looking for, check back in the evening or early morning to see if more inventory has been added.

Feel free to email us at weborders@primalsupplymeats.com, or call us at (215) 595-2228 if you do not see the item you’re looking for or it’s out of stock. It’s possible we will know if that item is expected soon.

If you are looking for something you don’t see on our web store, such as a custom cut for a recipe, or a larger portion of meat for your smoker, email us at weborders@primalsupplymeats.com or call us at (215) 595-2228. Our team of butchers can accommodate most requests received within 72 hours in advance of your desired delivery or pickup date.

Your order will arrive lovingly packed by our team in paper grocery bags or boxes, with all meats vacuum-sealed.

Most of the meat available on our web store is frozen at its peak freshness to preserve quality. All of our meats are labeled with a packed-on date indicating when the meat was freshly butchered, packaged, and if applicable, frozen. Our prepared foods are labeled with a use-by date, which we recommend consuming or freezing the product by.For fresh meat we recommend either cooking or freezing the item within 10 days of the packed-on date. We recommend cooking or freezing fresh poultry within 7 days. For frozen products we recommend using them within 1 year of the packed on/freeze by date and cooking or consuming them within 1 week of thawing.

The order minimum for pickup is $20. The order minimum for local delivery is $50.

Yes, there is a flat $15 delivery fee. Delivery fees will be waived on orders over $200.

We enter actual weights for meats and produce sold by the pound when fulfilling orders. Your final total may be a little more or less than your order’s initial estimated total. Once your order has been processed by our team, your total will be charged to your credit card on file and your receipt will be emailed.

Please call us at (215) 595-2228 or email us at weborders@primalsupplymeats.com if you’d like to amend your order. If we have your desired items in stock and haven’t yet processed your order, we will do our best to accommodate your request.

We accept all major credit/debit cards as our sole payment method. Payments are secured through Stripe. At the time of placing your first order you will be prompted to add a credit card to your account. Once your order has been processed, your order’s total will be charged to your card on file and your receipt will be emailed. In order to minimize contact for the safety of our customers and staff, we are not accepting cash.

If you’d like to transfer your gift card balance to use as credit on our web store, please email us at weborders@primalsupplymeats.com with your gift card number and balance that you’d like to transfer and we will take care of that for you.

All cancellation requests must be received before 9am of the day prior to your scheduled delivery/pickup.

Using our Farmigo page, select the Butcher’s Club package that best serves your household needs and select an online payment method and billing frequency. Butcher’s Club packages are available for pickup on a weekly or alt-weekly (every 2 weeks) basis. You will receive a reminder email 48 hours in advance of your pickup date. All Butcher’s Club subscriptions are ongoing with automatic billing. Your subscription will automatically renew after each pickup.

Subscriptions will be available at host locations during scheduled pickup windows. At your first pickup, you will receive a complimentary, insulated and reusable cooler bag. We encourage you to bring this bag with you each week when you pick up your meats. Your  package of meat will contain fresh, vacuum-sealed cuts to be either cooked or transferred to your freezer within one week.

Contact us via email at butchersclub@primalsupplymeats.com at any time with questions about your meats. We are always happy to answer questions about unfamiliar cuts and offer cooking tips.

We cannot individually customize Butcher’s Club packages. However, if your household has dietary restrictions, please let us know via email and we will work with you to eliminate products that don’t fit your restrictions.

If you are going on vacation or need to skip a pickup, you may place your account on hold for as long as necessary through your Farmigo account. You must do this at least 1 week in advance of the next pickup. 

The Butcher’s Club program assumes a commitment from week to week on the part of its members. Subscription packages that are not picked up are nonrefundable. Our host locations have limited cold storage and are unable to hold packages beyond the designated pickup window. Should you have an emergency, please contact us as soon as possible and we will arrange a late pick-up within 24 hours.